Just a quick post –

Almost nearing the end of January which means another month of cold Ontario winter and we will be headed into spring.

Can’t wait!

The say “spring” is around the corner.


Spring around the corner

Giving incredible service is bordering on Pathological.

I understand most might not agree with the term Pathological being

used like this but – who cares.

Giving Pathological Service is what we all should strive for.

Most companies strive for meeting the customers needs but I

think go above and beyond is what Pathological really means.

Let’s rise up and serve others and be pathologically service oriented.…

Do you know someone who has OCD – Obsessive Compulsive Disorder?

I think we all have a bit of OCD in us.

Most of us can keep it in check but some of us have a more

difficult time with it.

My friend who is an awesome carpet cleaner (a little shout out for him)

tells me he runs across many weird situations when he gets to customers homes.

Some of which involve very OCD people. He has a customer

that calls him once a month to clean his carpets. This guy is OCD.

Once a month? really? This customer also has plastic draped

over most of his home furnishings and he is always wearing

those thin rubber gloves that the Dr’s wear.

OCD is no joke. It is a mental disorder that can cripple people.


Working with OCD people can be challenging and most

won’t change their ways . . but they can if they work at it

and get professional help.


There is also others whom wash their hands obsessively.

OCD Hand Washing

OCD Hand Washing



Hey Everyone,

Sorry for not posting for a couple of weeks.

Things have been craaazzzzzyyyy.

I will be posting again on the weekend.

Stay tuned.



Hey Everyone,

I have talked in here about being “pathological” in your approach to serving others

and putting your best foot forward when doing so. I hope it becomes a passion

for you as the rewards are great. The feeling you get when you go above and beyond

in helping-serving others, whether it’s a volunteer position or helping in the community

or being paid to serve.


My pathological notion is about giving incredibly crazy unwavering full on service to others.

Always going above and beyond is what it’s all about in anything you do but especially

when working with others.


Hats off to anyone who pursues the pathological approach when serving others.

Giving Great Service

Serving others

There’s also more informal types of definitions of “pathological” you could use.

Perhaps the Pathological Gambler.

This is the guy or gal who is completely obsessed with any form of gambling.

Slots, tables, lottery, betting you name it they are pathologically addicted or compulsively addicted.

The ruin their entire life and the lives of close family members as they watch them destroy their lives

because of the uncontrollable addiction or compulsion to pathologically gamble away everything and beyond.

Pathological Gambling?


“Pathological” definition = extreme in any way that is not normal.

“Protein” definition = substance – energy

So basically an extreme way of using your energy/substance/life to serve others.

Could this mean a service company who takes customer service to the “extreme” is not normal.

Could it mean giving exceptional service is not normal.

Of course in most cases exceptional service is not the “norm” with so many companies, so when you have such an excellent experience(s) you like to share them.

Perhaps this is what my little corner of the www is about?


Giving Great Customer Service

Great Customer Service

How to give great customer service.

Let’s talk about how in todays world we can give Pathological service in everything that we do.

Come back tomorrow for our first experience.

Watch this quick video talk a little bit about some of

the keys in giving pathological service.


Ok I give up – What the heck do you mean by The Pathological Protein?

Your wondering as was I when choosing the name for this site. I wanted something different, unique and something that would make you take a second look. I think I have it…

Ok so lets break it down.


Pathological definition according to the Webster Dictionary.…..



adjective path·o·log·i·cal \ˌpa-thə-ˈlä-ji-kəl\

Simple Definition of pathological

  • : extreme in a way that is not normal or that shows an illness or mental problem

  • medical : relating to or caused by disease

  • : of or relating to the study of diseases : relating to pathology

and . . .


noun, often attributive pro·tein \ˈprō-ˌtēn alsoˈprō-tē-ən\

Simple Definition of protein

  • : a substance found in foods (such as meat, milk, eggs, and beans) that is an important part of the human diet

So let me get this right….

“pathological protein” means (definition) ? . . . .

extreme in any way that is not normal using substances found in foods like meat, milk, egg and beans

WOW – Say What ? – Stay tuned this is gonna get crazy up in here.